Stop Answering the Same Guest Questions at 11pm.
AI-powered guest communications for Airbnb hosts, serviced apartment operators, and property managers across the UK.
Property Management Eats Your Evening.
The average STR host spends 4+ hours a week on messages that could be automated. Indicative figures based on real client outcomes; results vary.
Responding to check-in questions at midnight when you should be asleep.
Chasing late checkouts manually, every single time.
Missing booking window messages while you sleep — losing revenue.
Writing individual review requests for every guest, manually, every stay.
Your AI Concierge, always on.
Custom AI systems that handle the guest communications you currently do manually — connected to your existing platforms.
Guest Comms AI
Answers check-in, amenity, and local area questions automatically — 24 hours a day, with the tone and detail you'd give yourself.
Booking Query Handler
Instant responses to availability, pricing, and policy questions across all your platforms — no more missed enquiries during off-hours.
Review & Upsell Automation
Automated post-stay review requests and early repeat booking prompts — sent at the right moment, every time, without you lifting a finger.
From Zero to Live in 7 working days from sign-off.
Audit
We audit your current guest messages and identify the highest-volume questions and requests.
Build Knowledge Base
We build your AI knowledge base — check-in details, house rules, FAQs, local recommendations — everything it needs.
Connect Platforms
We connect it to your booking platforms — Airbnb, Booking.com, direct enquiry inbox — so no message slips through.
You Approve. It Goes Live.
You review and sign off. Your AI concierge goes live — responding, following up, and upselling while you sleep.
Built for property professionals.
If guest communications are eating your time, this is for you.
Airbnb Superhosts
You've earned your status — now protect your response rate and reviews without being glued to your phone at all hours.
Serviced Apartment Operators
Running multiple units across platforms means 10x the messages. Let AI handle the volume so you can focus on the portfolio.
HMO Landlords
Tenant queries, maintenance questions, and check-in logistics — automate the predictable to keep your tenants happy without the daily effort.
Holiday Let Managers
Peak season shouldn't mean peak stress. Your AI handles guest questions, arrival instructions, and follow-ups — even when you're off the grid.
Everything you need to know.
Yes. Our AI systems handle check-in questions, amenity queries, local area recommendations, and late arrival notifications automatically — 24 hours a day, 7 days a week. The AI is trained on your specific property details, house rules, and preferred tone, so responses feel personal and on-brand, not generic.
We connect to all major booking platforms including Airbnb, Booking.com, and direct enquiry inboxes. No message slips through regardless of which platform your guests book through.
From zero to live in 7 days. The process involves four steps: an audit of your current guest messages, building a custom knowledge base with your check-in details and FAQs, connecting your booking platforms, and a final sign-off before going live. You're in control at every stage.
The AI is trained to match your tone and communicate with the same warmth and detail you'd provide yourself. Most guests simply experience fast, helpful responses. You can choose to be transparent about AI assistance or not — that's entirely your decision.
The system is built to escalate anything outside its knowledge base directly to you. You'll receive a notification so you can step in personally. The AI handles the volume of predictable questions; you only deal with the genuinely complex situations that require your input.
More from AFLAI
Ready to Reclaim Your Evenings?
Book a free 20-minute strategy call. No commitment.
Book a Strategy Call